Information for Registered Attendees

 

 

 

 

Thank you for registering for The StreamTV Show! If you are a registered attendee, you will have now received an email in your inbox to setup your Brella profile. Brella, our virtual event platform, allows you to meet key people within the industry, chat and book one-on-one meetings, view our high-quality conference program, and much more. We highly encourage you to log into Brella and setup your profile ASAP.

As with most things in life, you'll get out what you put in. So pour yourself a hot cup of coffee, sit down, and read through these handy pointers on how to super charge your StreamTV Show experience. Any questions, we are always here to help.

As regular attendees will attest, we are a helpful bunch and have created this little information pack to guide you on our Brella adventure.

  • If you haven't used Brella before, first create a Brella account using the email address this email was sent to, select 'start networking' and setup your profile to showcase who you are. We suggest you do this ASAP to familiarize yourself with the platform and pre-arrange any meetings.
  • For returning attendees, join the event here: http://next.brella.io/
     
  • Helpful tip! Using Chrome on your desktop is your best bet. Avoid Internet Explorer for this one.
  • The event will take place June 15-17 and we have three days of incredible content waiting for you! PLUS - we have dedicated networking times at the end of each day and the entire day on June 18th. How great is that?!
  • And finally, be sure to follow us on social media throughout the event and use #StreamTVShow when posting and sharing!

If you have any further questions or would like to contact The StreamTV Show team, reach out to [email protected] and we'll respond ASAP!

Brella Support

I can't access my account.

Prior to today, you should have received an email from The StreamTV Show (@fiercemarkets.com) with your unique Brella link.

If you have not used Brella before, first create a Brella account using the email address this email was sent to, select ‘start networking’ and set up your profile to showcase who you are. If you cannot find your unique join code, please email [email protected] for additional support.

*Top tip* using Chrome on your desktop is your best bet. Avoid Internet Explorer for this one.

I can't sign into my Brella account.

We’re sorry you’re experiencing issues signing into your account. If you have previously set up a Brella account, please follow these steps to reset your password:

Click on ‘Forgot your password?’ from the sign in page 
Enter the exact email registered to your account
A password reset link will be sent to your email
Please check your spam/junk folder if you don’t receive the password reset email after 5 minutes
If this does not work, you may have signed in with one of your social accounts. Please see instructions below. 
Alternatively, have a look at the help center articles here.

Still having issues? Email us at [email protected] or [email protected] 

I used my LinkedIn/Google/Facebook account to sing into Brella and I'm now having sign in issues.

If you have previously signed into Brella using your LinkedIn, Google, or Facebook account, please follow the steps below:

  • Visit next.brella.io
  • Sign in with LinkedIn/Google/Facebook using your email address
  • The system should retrieve the password that is connected to your LinkedIn/Google/Facebook account
  • You should then be able to access the platform 
  • If this does not work, have a look at the help center articles here.

Still having issues? Email us at [email protected] or [email protected] 

I'm having technical difficulties with the Brella platform.

1.      Try to log out and log in again and refresh your browser.

2.      Try to clear cache:

·       Go to browser settings  > Privacy and Security

·       Clear browsing data > Basic or Advanced

·       Choose the cached data

·       Refresh your phone/browser and login once again

3.      Try with Chrome. Chrome is the most ideal browser to use Brella with!

4.      Use a different device: For example, use a personal computer or mobile phone instead

5.      Try a different network: Does it work in a different Wi-Fi (Tip: Testing with a hotspot of your phone is an alternative)

Security firewalls protect your work computer from using other video calls/chats than they are allowed. If you are having issues with the chat and you see 'Chat is unavailable,' please ask your IT team to add these ports to the whitelist:

wss://*.sendbird.com:443, and
https://*.sendbird.com:80.

If you are having issues with your Brella virtual meetings, please go to this page. If after the aforementioned guidelines, your virtual meeting room (video call) or chats are not working it's very likely that it's because your company’s firewall (security software) is blocking these features in Brella. In this case, please try and use a personal computer or mobile phone. 

I tried to sign in but got a 'server error' message.

We’re sorry you’re experiencing issues signing into your account. Please follow these steps to see if the issue can be resolved:

  • Please restart your browser and try again. With iOS, please force-close the app by double-clicking the home button and swiping up the browser or Brella app. 
  • After closing it, please open it and try to log in again. With Android, open Settings, navigate to Apps, and choose Brella. There you can find an option to Stop/Force Stop the app. 
  • After you do that, open the browser/app as usual
  • If this does not work, have a look at the help center articles here.

Still having issues? Email us at [email protected] or [email protected]